Refund policy

Return & Refund Policy

 

All sales are final.

Due to the nature of our products and small-batch production, we do not accept returns or exchanges for buyer’s remorse, sizing issues, or preference changes.

 

Damaged or Incorrect Orders

 

If your order arrives damaged or incorrect, we will absolutely make it right.

Please contact us within 48 hours of delivery with:

 

• Your order number

• Clear photos of the item and packaging

 

Once verified, we will issue a replacement or refund, depending on availability.

 

Non-Returnable Items

 

The following items are not eligible for return or exchange:

 

• Custom or personalized items

• Sale or clearance items

• Gift cards

 

 

How to Contact Us

 

Email offroadsoulsllc@gmail.com with your order number and details so we can assist you promptly.